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Returns

***We have extended our Returns Period, you have 60 days to return your order from the date of delivery, so there's no rush.

When can I return an item?
You can return an item* bought online for any reason within 30 days*** (14 days for in store purchases) from the day you received it, as long as it is unworn, unwashed, free from marks and retains all original packaging & labeling. When returning an item, all promotional items must be returned with them.Boxer shorts and other forms of underwear are non-returnable for hygiene reasons. Please note you cannot return store bought purchases for a refund to our online depot as we cannot process the refund without the credit card details Download our returns form. 

How can I return an item?
You can send your returns to our head office address which is given below. Please ensure your package is adequately insured as we are not liable for items until they are signed for at our offices. To complete your return, we require a receipt or proof of purchase. Please forward with a returns form enclosed in your package.We recommend that you use a carrier that will provide a traceable return process as until the parcel is received in our warehouse it remains your responsibility.We advise not to return items via An Post as we have had issues of not receiving said return.

 

For simple returns you can use our partner courier Dpd by clicking on the link below, entering as a guest and selecting Diesel.ie (LEMAP Ltd) from the retailer list  . You must pay for this yourself (max payment €5.85) but track and trace is available on this service, also this price is significantly cheaper than An Post. Please note this is not a diesel return service and it is your responsibility to track this return  , Diesel is not responsible for this return until it is received in our warehouse.

https://dpd.ie/Returns#/

 

If you would like to return through another courier 
Our full delivery address is:

Lemap Ltd T/A DIESEL
Unit 1 Site 9,
Northwest Business Park
Ballycoolin,
Dublin 15,
D15A58K,
Ireland.

 

Who covers the cost of returning an item?

You will need to cover the cost of returning the item to us. Upon inspection of the returned item, we will reimburse the postage costs of your item only if it is faulty/damaged. If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

How long does a refund/exchange take?

From being received at our warehouse it usually takes no more than 72 hours* for us to process. Refunds should show in your account 3-4 working days & exchanges 3-5 working days later.

*Please note this will change around our busy periods.

*Additional non-returnable items: Gift cards, Underwear

* This does not affect your statutory rights

 

Download our returns form

Download the form.